Terms of Service
Last updated: April 2026
1. Nature of Service
DwarkaCab (dwarkacab.in) operates solely as a Digital Facilitator/Booking Platform. We do not own, operate, or maintain any vehicles, nor do we employ drivers. Our role is strictly limited to connecting users with independent third-party transport providers (drivers/operators).
2. Booking & Confirmation
All bookings are subject to vehicle availability. A booking made through the website or WhatsApp is considered "Confirmed" only after a driver or operator details are shared with you.
3. Fare & Payment
- Estimated fares are provided at the time of booking, but final toll taxes, parking fees, and state taxes are extra (unless specified).
- Payments should be made directly to the driver as per the agreed terms.
- DwarkaCab is not responsible for any payment disputes between the passenger and the driver.
4. User Responsibilities
As a passenger, you agree to:
- Provide accurate pickup and contact information.
- Respect the vehicle and the driver's safety guidelines.
- Verify the driver's identity and vehicle number before starting the trip.
5. Limitation of Liability
Crucial: DwarkaCab shall NOT be liable for any loss, injury, accident, delay, vehicle breakdown, or driver misconduct. The transport service is a direct contract between the passenger and the third-party driver. By using our platform, you waive any legal claims against DwarkaCab regarding the actual journey.
6. Cancellation Policy
Cancellations should be made at least 4 hours before the scheduled time. In case of last-minute cancellations after the vehicle has reached the location, a "Minimum Pickup Fee" may be charged by the driver.
7. Contact & Support
DwarkaCab Admin
For help with bookings or platform issues:
Phone: +91 81411 82184
Email: rkmotivaras77@gmail.com